Return & Refund Policy
Effective Date: May 1, 2026
At The Kids Bible Stories, we truly want your family to love your purchase. If something isn’t quite right, we’re here to help and will do our best to make it right.
1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
2. Product Registration Requirement
To be eligible for a return, refund, or warranty support, your product must be registered within 14 days of delivery.
Registration instructions are included with your product, or you can request them anytime by contacting us at: support@thekidsbiblestories.com
This step helps us support you faster and verify your purchase if anything comes up.
3. Eligibility for Returns
To qualify for a return, your item must:
- Be in the same condition that you received it
- Be unused
- Be in its original packaging, including all accessories and materials Include a receipt or proof of purchase
- Be properly registered within 14 days of delivery
We may not be able to accept returns that don’t meet these conditions.
4. How to Start a Return
To start a return, simply reach out to us at: support@thekidsbiblestories.com. Please include:
- Your order number
- A brief reason for the return
- Photos or video, if applicable
If your return is approved, we’ll send you instructions along with a return shipping label (if applicable).
Return Address:
8424 Santa Monica Boulevard, Suite A-727
West Hollywood, CA 90069
United States
Please note: Items sent back without contacting us first won’t be accepted.
5. Damaged, Defective, or Incorrect Items
We recommend checking your order as soon as it arrives.
If something isn’t right—whether it’s damaged, defective, or incorrect—please contact us within 7 days of delivery at: support@thekidsbiblestories.com
We’ll review the issue and work with you to make it right, whether that’s a replacement, repair, or refund.
6. What Is Not Covered (User-Caused Damage)
While we stand behind our products, we’re not able to cover damage caused by accidents or misuse, including:
- Dropped devices
- Cracked or broken screens
- Water or liquid damage
- Improper handling or storage
- Unauthorized repairs or modifications
These situations are not eligible for return, refund, or warranty support.
7. Non-Returnable Items
Some items are not eligible for return, including:
- Custom or personalized products
- Sale or clearance items
- Gift cards
- Digital or downloadable products
If you’re unsure, feel free to ask us before starting a return—we’re happy to help.
8. Exchanges
We don’t offer direct exchanges.
The easiest way to get a different item is to:
1. Return the item you have
2. Place a new order once your return is approved
9. Return Shipping
- Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect
- Original shipping charges are non-refundable
- We recommend using a trackable shipping method for your return
10. Refunds
Once we receive and inspect your return, we’ll let you know if your refund has been approved.
If approved:
- Your refund will be issued to your original payment method within 5–10 business days
Please keep in mind:
- Your bank or credit card provider may take additional time to process the refund
- If more than 15 business days have passed since approval, please contact us support@thekidsbiblestories.com
11. 30-Day Limited Warranty
We offer a 30-day limited warranty from the date your order is delivered. This warranty covers:
- Manufacturer defects
- Hardware issues not caused by user damage
This warranty does not cover:
- Accidental damage (see Section 6)
- Normal wear and tear
- Cosmetic damage that does not affect functionality
To submit a warranty request, contact us at: support@thekidsbiblestories.com We may offer a repair, replacement, store credit, or refund, depending on the situation.
12. European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to justify.
Items must still be unused, in original packaging, and include proof of purchase.
13. Order Cancellations
Orders can be canceled within 12 hours of purchase.
After that, your order may already be processed or shipped and cannot be canceled.
14. Contact Us
If you have any questions at all, we’re here to help:
support@thekidsbiblestories.com
